Privacy Policy

Golden Island Pte Ltd

Last Updated: July 11, 2025

1. Introduction

Golden Island Pte Ltd (UEN: 198803987E) ("we," "our," "us") is committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, use, disclose, and manage your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (the "PDPA") and other applicable laws and regulations.

By interacting with us, submitting information to us, or signing up for any products or services offered by us, you agree and consent to Golden Island Pte Ltd, its related corporations, affiliates, and our respective agents and representatives collecting, using, disclosing, and sharing your personal data in the manner set forth in this Privacy Policy.

2. What is Personal Data?

"Personal data" refers to any data, whether true or not, about an individual who can be identified from that data or from that data and other information to which an organization has or is likely to have access. This may include, but is not limited to:

Identity Data: Name, NRIC/Passport number, date of birth, nationality, gender.
Contact Data: Postal address, email address, telephone numbers (mobile, home, office), fax number.
Employment Data: Job title, company name, industry.
Financial Data: Bank account details, payment information.
Transaction Data: Details about services you have purchased from us or inquiries you have made.
Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
Image and Voice Data: Photographs, video recordings, voice recordings (e.g., from CCTV at our premises, or recorded calls for quality assurance or training purposes).
Business Contact Information: Your name, position name or title, business telephone number, business address, business email address, business fax number and any other similar information about the individual, not provided by the individual solely for his or her personal purposes. (Note: Under PDPA, this is generally not considered "personal data" when used for business-to-business communications.)

3. How We Collect Personal Data

We collect personal data from you in various ways, including but not limited to:

When you interact with our website (e.g., through contact forms, inquiries, or signing up for services).
When you communicate with us via email, telephone, or other channels.
When you register for our services, events, or newsletters.
When you apply for employment with us.
When you participate in surveys or provide feedback.
When you engage in business transactions with us, such as purchasing marine fuel or engaging in ship management services.
Through the use of cookies and similar tracking technologies on our website (please refer to our separate [Cookie Policy Link] for more details).
From publicly available sources or third parties when permitted by law.
When you visit our physical premises (e.g., via CCTV).

4. Purposes for Collection, Use, and Disclosure of Personal Data

We collect, use, and disclose your personal data for the following purposes:

To Provide Our Services:
- Processing your inquiries and fulfilling your requests for marine fuel supply, ship management, and related services.
- Managing your accounts and records with us.
- Processing payments and invoicing.
- Delivering products and services that you have requested.
- Providing customer support and responding to your feedback.
- Facilitating and administering your participation in events, training, or other activities.
For Business Operations and Improvement:
- Internal record keeping and administrative purposes.
- Improving our products, services, and website functionality.
- Conducting data analytics, research, and statistical analysis to understand user behavior and trends.
- Developing new products and services.
- Monitoring and analyzing the effectiveness of our marketing and promotional efforts.
- Ensuring the security of our premises and digital assets (e.g., through CCTV, IT security monitoring).
For Communication and Marketing:
- Sending you updates, newsletters, marketing, promotional materials, and information about our products, services, and events that may be of interest to you, where you have consented to receive such communications.
- Conducting market research and surveys.
- Personalizing your experience on our website.
For Compliance and Legal Obligations:
- Complying with applicable laws, regulations, legal processes, and government requests (e.g., responding to subpoenas, court orders, or requests from regulatory bodies in Singapore or other jurisdictions).
- Detecting, preventing, and investigating fraud, illegal activities, or misconduct.
- Establishing, exercising, or defending legal claims.
- Conducting due diligence or internal investigations.
- Meeting internal audit requirements.
For Human Resources (for job applicants/employees):
- Evaluating your suitability for employment.
- Managing employment-related matters, including payroll, benefits, and training.

5. Disclosure of Personal Data to Third Parties

We may disclose your personal data to the following third parties for the purposes mentioned above:

Our Affiliates and Related Corporations: For internal administration, operational efficiency, and to offer integrated services.
Service Providers and Business Partners: Third-party vendors, contractors, or agents who provide services on our behalf, such as:
- IT and system administration services
- Payment processors
- Logistics and delivery service providers
- Marketing and advertising agencies
- Professional advisors (e.g., lawyers, auditors, consultants)
- Data analytics providers
Governmental and Regulatory Authorities: As required by law or to comply with legal obligations, including but not limited to the Personal Data Protection Commission (PDPC), Maritime and Port Authority of Singapore (MPA), or other relevant authorities.
Law Enforcement and Legal Process: In response to a subpoena, court order, or other legal process, or to establish, exercise, or defend our legal rights.
Potential Purchasers or Successors: In connection with a corporate transaction, such as a merger, acquisition, or sale of assets, where personal data may be transferred as part of the assets.
Other Third Parties: With your explicit consent.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfer of Personal Data

In the course of providing our services or for business operations, your personal data may be transferred to, stored in, and processed in countries outside Singapore. We will take reasonable steps to ensure that any transfer of personal data to a country or territory outside Singapore is done in accordance with the PDPA, ensuring that the recipient organization is subject to legally enforceable obligations to protect the transferred personal data to a standard comparable to that under the PDPA. This may include reliance on contractual clauses, binding corporate rules, or other legally recognized transfer mechanisms.

7. Protection of Personal Data

We implement reasonable and appropriate administrative, physical, and technical security measures to protect your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. These measures include:

Implementing access controls and authorization procedures for internal systems.
Using encryption for sensitive data where appropriate.
Regularly reviewing our information collection, storage, and processing practices.
Training our employees on data protection best practices.
Employing firewalls and other network security measures.
Conducting regular security assessments and vulnerability tests.

While we strive to protect your personal data, we cannot guarantee the absolute security of information transmitted over the Internet. You are responsible for maintaining the confidentiality of any passwords or account credentials used to access our services.

8. Retention of Personal Data

We will retain your personal data for as long as it is necessary to fulfill the purposes for which it was collected, or as required or permitted by applicable laws and regulations. When your personal data is no longer necessary for these purposes, we will cease to retain it or remove the means by which the data can be associated with you.

9. Your Rights

Under the PDPA, you have the following rights regarding your personal data:

Right to Access: You have the right to request access to your personal data that we hold and information about how it has been used or disclosed within a year before the date of your request. We may charge a reasonable administrative fee for this service.
Right to Correction: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. We will correct the data as soon as reasonably practicable, unless we have reasonable grounds not to do so.
Right to Withdraw Consent: You have the right to withdraw your consent for the collection, use, or disclosure of your personal data at any time by providing us with reasonable notice. Please be aware that withdrawing consent may affect your ability to access or use certain services, and we will inform you of the likely consequences of such withdrawal.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided below. We will respond to your request as soon as reasonably practicable.

10. Third-Party Websites

Our website may contain links to other websites operated by third parties. Please note that this Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of other websites, and we encourage you to review the privacy policies of those websites before providing any personal data to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Information - Data Protection Officer (DPO)

If you have any questions, concerns, or requests regarding this Privacy Policy or our personal data practices, or if you wish to exercise your rights, please contact our Data Protection Officer at:

Data Protection Officer

Golden Island Pte Ltd

250 Sims Avenue, SPCS Building, #02-01

info@golden-island.com.sg

We will investigate your concern and endeavor to provide you with a response as soon as reasonably possible.